Driving improvement in experience of care by understanding & measuring what matters most.
Picker’s research & measurement solutions provide organisations with the tools, benchmarks, and support needed to capture what matters most and turn that experience insight into action.
These services deliver immediate value on their own and can serve as a foundation for advancing to higher levels of the Picker Experience Standard®.
When we listen carefully to the people receiving and providing care, we gain the insight needed to strengthen safety, quality, equity, and trust. Experience evidence shows what actually happened, what supported people, what got in the way, and where improvement is needed.
Picker’s research and measurement approach is designed to capture what matters most. Our validated tools, comparative benchmarks, and experience programme delivery services help organisations turn experience insight into confident, meaningful action. This critical insight brings clarity on the moments that shape quality, loyalty, reputation, and service differentiation.
High quality experience insight depends on tools and methods that are reliable, inclusive, and grounded in strong science. Picker’s approach has been developed and refined over more than 30 years, drawing on our academic heritage, non-profit independence, and long-standing commitment to person centred care.
