A full delivery service for organisations requiring end to end support, from research and survey design to programme deployment, analysis, and reporting. Delivery is provided directly by Picker or through our accredited partners, ensuring geographical rigour, capacity, and consistency in service quality.

Our programme delivery covers all major areas of experience insight, including:

Original and academic research

Independent, peer-reviewed studies that advance understanding of person centred care and experience measurement. These projects influence policy, shape national frameworks, and define what quality looks like through the eyes of those who receive and deliver care.

System level and regulatory performance

Comparative analytics that help governments, regulators, and system leaders understand how people’s experiences reflect overall performance. Our insights identify where governance, culture, and accountability can strengthen the consistency and equity of care.

Care provision, commissioning, and funding

Evidence-based insight that supports providers, commissioners, and payors to design and resource services that deliver what matters most. Our benchmarking and diagnostic tools reveal the links between experience, quality, and efficiency, enabling targeted improvement and sustainable value.

Health conditions and therapy area insight

Patient- and family-led studies that bring real-world perspectives into clinical pathways and innovation. Working with life science partners and research bodies, we ensure that new treatments and technologies are grounded in lived experience and designed with empathy as well as efficacy.

Health and care professionals experience 

Workforce measurement that connects staff experience with patient outcomes. By exploring wellbeing, engagement, and cultural climate, we help organisations create environments where colleagues can thrive — recognising that compassionate care begins with those who deliver it.