Always Events® are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time.

NHS England has been using Always Events® as a methodology for working with people using services, families and carers in co-production to improve services since 2015. NHS England and Improvement (NHSE&I) commissioned Picker to evaluate the Always Events® programme to identify learning and to inform improvements.

We worked in partnership with six NHS trusts to produce case studies that summarise their Always Events® journeys. These case studies are an excellent resource for trusts wishing to learn more about implementing Always Events®. Follow the links below:

• Hertfordshire Community NHS Trust - Developing an Always Event® to improve experiences of End-of-Life Care
• The Royal Cornwall Hospitals NHS Trust - Co-producing better information about a rehabilitation unit
• Humber Teaching NHS Foundation Trust - Working with service users to improve inpatient learning and disability services
• Wirral Community Health and Care NHS Foundation Trust - Working in partnership with families to develop a coordinated plan of care for their child
• Manchester University NHS Foundation Trust - Implementing an Always Event® to improve the information needs of children and their families
• Warrington and Halton Hospitals NHS Trust - Improving patient information on waiting times in radiology