An experience-led system for achieving person centred excellence

For more than three decades, Picker has helped organisations turn the concept of person centred care into everyday practice. Our approach is grounded in the Picker Principles of Person Centred Care®, strengthened by our academic heritage, and guided by our mission as a non-profit research institute.

We bring together deep expertise in person centred care, experience measurement, and improvement science to help partners build cultures, systems, and behaviours where what matters most is understood and acted upon.

From Principles to Practice

Improving experiences of care is not abstract. It happens through people, teams, and systems working with clarity and purpose. Picker partners with organisations across health, care, government, academia, and industry to help them turn the principles of person centred care into everyday practice.

Our approach brings together four connected pillars that offer a clear, trusted, and internationally recognised way to achieve person centred excellence, supporting you to build cultures, systems, and capabilities where what matters most is understood, acted on, and sustained over time.